Customer Services

At JSapphirah we value excellence, and our aim is to give you the best experience when you visit our website. If for any reason we fall short of your expectation, kindly let us know as soon as possible. You can contact us on the email address below:

Contact us:

Our preferred method of contact is via email.
customerservices@jsapphirah.co.uk
Email Us: 7 days a week, 24/7

How do I make an order?

You can order online via our secure website www.jsapphirah.co.uk.

What Types of Payments Are Accepted?

We accept MasterCard, Visa and PayPal.

We can only accept payment in GBP or Euros. International credit card providers or banks (excluding UK or EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay.

When will my card be charged?

If you’ve paid by debit or credit card, your card will only be charged once we’ve dispatched your order.

For information on PayPal payments please see www.paypal.com.

What is your refund policy?

Refund Guarantee: 
If for any reason you are not satisfied with your purchase we are please to exchange or refund it in full provided it has not been worn, altered or washed within 28 days of purchase.

Please use the return address labels provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), if you place an exchange you will not be charged for delivery of your exchange order.

We strongly recommend that you obtain a receipt of posting when sending a return, as the parcel is your responsibility until it reaches us.

UK delivery: 
We aim to deliver all items within 3 – 5 working days after we receive your order, stock permitting. When this is not possible, we will email you or call you to discuss how we plan to fulfil your orders.

Next day delivery: 
 This guarantees delivery of your order the next working day (providing your order is received by us before 10.30am) and this requires a signature upon delivery. This applies only to UK delivery.

Orders placed before 10.30am on a Friday will be delivered on Monday. If you place your order on a Saturday or Sunday your order will be dispatched on Monday and delivered on Tuesday. If you place your order on a Bank Holiday your order will be dispatched on next working day and delivered the day after.

Your order will be dispatched via express courier or Royal Mail service to your home, work or designated address. Once your order has been dispatched we are unable to make any address amendments. You will be informed if we are experiencing any delays or are unable to fulfill your order for any reason.

Europe and Rest of the world delivery: We aim to deliver all items within 7 – 14 working days after we receive your order; availability applies. When this is not possible, we will email you or call you to discuss how we plan to fulfill your orders.

Items out of stock: You will be offered an alternative or asked if you are prepared to wait for the items to be back in stock. You will only be charged postage once per order, even if we send it out to you in more than one parcel.

Please email customerservices@jsapphirah.co.uk for any queries regarding out of stock items

 

DELIVERY CHARGES

Standard delivery charges:


  • UK
£5.00
  • Next day delivery (Monday – Friday, UK only)
£7.00
  • Europe
£15.00
  • Rest of the World
£20.00

Please note that you are responsible for any import duties and clearance fees (where applicable) in your own country.

Orders over £150 to the UK are delivered free of charge.
Orders over £250 to Europe and the rest of the world are delivered free of charge.

GUARANTEE/ Refund Policy:


If for any reason you are not satisfied with your purchase please return them to us unworn within 28 days for an exchange or full refund. We strongly recommend that you obtain a receipt of posting when sending a return, as the parcel is your responsibility until it reaches us.

Women’s Shirt Sizes

Our shirts come in Italian sizes, if you know your shirt size simply find it in the table below to determine your European shirt size.

Italian

  US

UK
Extra Small 38 – 40 6 – 8 2 – 4
Small 42 10 6
Medium 44 – 46 12 – 14 8 – 10
Large 48 16 12
Extra Large 50 18 14
Extra Extra Large 52 – 54 20 16

Metric Conversion for Women’s shirts – cm to inches

Please refer to the measurements below to determine your accurate shirt size.­

Italian Sizes 38  40 42 44  46 48 50  52 – 54
Bust (cm) 70 – 76 76 – 80 80 – 86 86 – 90 90- 95 95 – 100 101 – 106 109 – 114
Bust (inches) 28 – 30 30 – 32 32 – 34 34 – 36 35.5 – 37.5 37.5 – 39.5 40 – 42 43 – 45
Waist (cm) 55 – 60 59 – 64 63.5 – 68.5 68.5 – 73.5 73.5 – 78.5 81 – 86 88 – 93.5 96.5 – 101.5
Waist (inches) 22 – 24 23.5 – 25.5 25 – 27 27 – 29 29 – 31 32 – 34 35 – 37 38 – 40
Lower Hips (cm) 86 91 96 101 106 111 116 121
Lower Hips (inches) 34 36 38 40 42 44 46 48

IMPORTANT CUSTOMER INFORMATION

A contract between the customers and JSapphirah Limited for the sale of our products will only exist once an order has been accepted and processed, dispatched and the goods have been accepted.

Our website will endeavour to display all items in our current range. We try to hold stock of all styles and sizes, whilst a product is in the range. However, occasionally, an item maybe out of stock. The stock status will also be displayed on your order confirmation.

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled, or licensed to JSapphirah Limited.

These terms are governed by the laws of England and Wales.>/p>

PRIVACY POLICY

Security and Privacy: 
At JSapphirah we are committed to protecting your privacy and security. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We want you our customers to feel completely at ease with doing business with us over the internet.

Security: 
When our customers complete the payment form and clicks the submit button, the details are not sent immediately. First a secure link is created between our customer’s browser and our payment service provider. An encryption code is requested and received, which then wraps the order and traction details before they are transmitted.

Your credit card details are not held by us or on the Internet. This means that you will need to enter your credit card details for every order but one that makes it safe to order online with us.

JSapphirah Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Information

Protection of your data

The contact information you give us will never be divulged to any third party, except companies or individuals we use to fulfil orders (e.g. delivery of orders, processing of credit card payments). We do not store credit card details nor do we share customer financial details with any 3rd parties.

We will use your email address to keep you informed of the order delivery and to provide notification of orders and queries, and your name and delivery address to deliver the products you have ordered. With your permission, we will use your email address to send you our newsletter, detailing special offers and additions to our range.

Your credit card billing address details and name will be used to verify your identity during the payment process. We may use your telephone number(s) to contact you if there is an urgent problem with your order, however we will not use this information for marketing purposes.

When you register with us to purchase our products we need to know your name, postal address, email address and telephone number.

We gather this information to allow us to process your registration, process any orders you may make and to inform you about new products and special offers. This information is used by us to communicate with you on any matter regarding your purchase.

You are entitled to receive information and to amend, block and delete your stored data.
 Please contact customerservices@jsapphirah.co.uk